Refund policy

At Urban Home Pics, we carefully inspect and pack our products before dispatch to ensure that they reach you safely.

1. No Return Policy

All products sold by Urban Home Pics are non-returnable.

Once an order has been successfully delivered, returns are not accepted.

2. No Refund Policy

Refunds are not available for delivered orders.

Once the product has been delivered, the customer cannot request a refund for reasons such as change of mind, personal preference, incorrect choice, or any other reason.

3. Damaged or Defective Product – Replacement Only

If the product received by you is damaged, broken, defective, or not functioning as intended, you must contact us within 24 hours of delivery.

To request a replacement:

• Contact us within 24 hours of delivery.
• Provide your Order ID.
• Provide clear photos and/or videos showing the damage or defect.
• Our team will review the request.
• If the issue is verified and the request is approved, we will arrange a replacement of the product, subject to availability.

4. Important Conditions

• Requests made after 24 hours of delivery will generally not be accepted under this policy.
• Products that have been used, modified, damaged after delivery, or mishandled by the customer may not qualify for replacement.
• Replacement is subject to verification and product availability.
• No cash refund will be provided in place of an approved replacement, except where required by applicable law.

5. Contact for Replacement Requests

For damaged or defective products, please contact us within 24 hours:

Email: bhavyabelani90@gmail.com
Phone/WhatsApp: +91 63539 72454

Please mention “Replacement Request – Order ID [Order ID]” in your communication.

Note: This policy is subject to applicable consumer protection laws and regulations. Nothing in this policy is intended to restrict any rights that cannot legally be excluded.