Shipping policy

1. Order Processing

Orders are processed after successful order confirmation. Processing time may vary depending on product availability and order volume.

2. Delivery

Delivery times may vary depending on the customer's location, courier service and other circumstances beyond our control.

3. Shipping Address

Customers are responsible for providing a correct and complete delivery address and valid contact details.

4. Delivery Delays

Urban Home Pics is not responsible for delays caused by courier partners, weather conditions, public holidays, transportation issues or other circumstances beyond our reasonable control.

5. Order Tracking

Where available, tracking details will be provided to the customer after the order has been dispatched.

6. Delivery Issues

If you receive a product that is damaged or defective, please contact us within 24 hours of delivery in accordance with our Return & Refund Policy.